Return & Refund Policy
At Jelux Jewels, we take pride in our handcrafted jewelry and ensure the highest quality. Since our pieces are made with care, we have a limited return and refund policy. Please read the details below:
Returns & Exchanges
- No returns or exchanges due to hygiene reasons and the handmade nature of our products.
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
- A full, unedited video of the package being opened from the start is mandatory for any return request.
Refunds
- Refunds are only applicable for orders that arrive damaged or incorrect.
- To request a refund, email us
- Your order details
- A clear, full unboxing video showing the issue
- Once approved, refunds will be processed to the original payment method within 5-7 business days.
Non-Refundable Items
- Custom-made jewelry is non-refundable.
- Orders cannot be canceled once processed and shipped.
- For any cancellation-related questions, feel free to reach out to us!